Terms and Conditions

PAWRAMP
The PawRamp is to be used for pets only and its use is subject to our terms and conditions. PawRamp will not be held liable for any damage caused to your pet or any person who uses the ramp in any capacity. The 30-35kg limit that the ramp can hold should be used as a guide only. It is recommended that the ramp should hold one dog only at a time.

Due to the high shipping costs and unique nature of the ramp, returns and refunds are dealt with on a case by case basis. However, after 14 days of the ramp being delivered PawRamp will not be held liable for any further costs associated with the ramp. Higher shipping costs may be incurred if you are from a rural or remote area which will discussed with the customer on a case by case basis.

If you have any further questions or queries about the PawRamp and its use get in contact with us at support@pawramp.com or contact us here

SUBMITTING YOUR CONTENT TO BE SHARED
By submitting media to PawRamp you must first acknowledge, understand and adhere to our terms and conditions for media use. The media you submit, including but not limited to photos or videos, must be your intellectual property.

By submitting media to PawRamp you hereby allow for PawRamp to share this media in the form it is submitted in, and allow PawRamp to edit the media to ensure it is suitable for varying platforms, to share as an edited version of the original copy, or as its original copy.

You may include a social media link that is associated with the photo, such as a Facebook or Instagram account, however PawRamp reserves the right to post this content on its various digital platforms including and not limited to Facebook, Instagram, email marketing and web marketing without specifying the author. Upon submission of media you agree to grant PawRamp existing and future rights to the media submitted and must inform PawRampl if you would like to give an additional party rights to its use.

SHIPPING
PawRamp attempts to send out deliveries within 1-2 working days from receipt of the order, with final delivery anticipated to be between 3-8 working days depending on postal services for domestic orders. PawRamp utilities the DHL eCommerce service (who use USPS) as well as UPS and USPS for shipment of all parcels.

PawRamp through it’s 3rd Party logistics provider will send a consignment number for all orders made to the customer within 2 business days of purchase. Delivery times should only be used as an indication, and PawRamp will not be held liable for any delays in this process. If after 60 days no parcel has been delivered and the customer has failed to notify PawRamp that the order has not been delivered the amount of the order will not be refundable.

Shipping costs are calculated during the checkout process and will be set at a flat rate. Please contact staff for personalized estimated delivery times if you wish. It is the customers responsibility to inform PawRamp if a parcel has not been delivered or if a parcel is missing.

REFUND AND RETURN
Returns are no problem with us and we try to keep it simple. We are very sorry the product did not work for you. We proudly offer a 100% money back guarantee of the purchase price of the item excluding the shipping fee. Note: Customer returns for non-damaged goods that received free shipping are subject to $4.99 restocking fee.

Please also be informed that to qualify for our return process, you have 30 days after receiving the item to return it back to us.

Please be aware that the item must be in its original packaging with all tags attached. In addition, all returns must be clean, folded and returned in the same condition they were received. Failure to do so could lead to a delay in, or prevent, the processing of your refund or exchange.

Please note, you must include the Order Number on your return. Make sure it is clear and legible on the parcel so it can be received and easily identified by the inbound team. If the Order Number is not clearly written on the parcel, it could lead to a delay in processing your refund or exchange.

In order to return, please email us at support@pawramp.com

Once your order has been sent back to us, you MUST email support@pawramp.com with the tracking number, specify if you prefer a refund or an exchange, as well as what product you would like in exchange. so we can start processing your refund/exchange. Failure to do so could lead to a delay in, or prevent, the processing of your refund or exchange.

Refunds/exchanges can only be made once the item condition is confirmed and received into stock.

PRODUCT INFORMATION
Product descriptions made by PawRamp intend to be as accurate and up to date as possible. However PawRamp will not be held liable if elements of the descriptions are inaccurate or not current. In the event that a product has been purchased as a result of a discrepancy in the product description, PawRamp will offer an exchange for a product of equal or lesser value within 30 days of receipt of delivery (excluding shipping costs).

ACCOUNTS
If you decide to use this site and create an account, it is important to know that you are responsible for the confidentiality of your account and password as well as restricting access to the electronic device you are using to browse this site. PawRamp reserves the right to remove or edit content that is harmful in any way at their sole discretion as well as refuse service and terminate accounts.

PRICES
Prices for goods and deliveries on this website are current at the time of purchase; however, they are subject to change at the discretion of PawRamp. The customer is responsible for any taxes or other liabilities imposed by governmental agencies e.g. customs taxes on imports.

INDEMNITY AND LIABILITY
In no event shall PawRamp, its officers or affiliates be liable to any user of this website or any other person, dog or other entity for any direct, indirect, special, incidental, consequential or exemplary damages (including, but not limited to physical harm, loss of profits, loss of data, loss of use, or cost of obtaining substitute goods or services) arising out of the use, inability to use, unauthorized access to or use or misuse of the products or the website or any information contained thereon, whether based upon warranty, contract, tort (including negligence), or otherwise.

By using this website and its products and services, you agree to indemnify, hold harmless and defend PawRamp from any claims, losses, liabilities, and all costs and expenses of defense, including but not limited to, attorney’s fees, resulting directly or indirectly from a claim by a third party that arises in connection with the use of this website, services or products by you or any other person accessing the website using your member login account.

SMS/MMS MOBILE MESSAGE MARKETING PROGRAM TERMS AND CONDITIONS

Paw Ramp (hereinafter, “We,” “Us,” “Our”) is offering a mobile messaging program (the “Program”), which you agree to use and participate in subject to these Mobile Messaging Terms and Conditions and Privacy Policy (the “Agreement”).  By opting in to or participating in any of our Programs, you accept and agree to these terms and conditions, including, without limitation, your agreement to resolve any disputes with us through binding, individual-only arbitration, as detailed in the “Dispute Resolution” section below.  This Agreement is limited to the Program and is not intended to modify other Terms and Conditions or Privacy Policy that may govern the relationship between you and Us in other contexts.

User Opt In: The Program allows Users to receive SMS/MMS mobile messages by affirmatively opting into the Program, such as through online or application-based enrollment forms. Regardless of the opt-in method you utilized to join the Program, you agree that this Agreement applies to your participation in the Program.  By participating in the Program, you agree to receive autodialed or prerecorded marketing mobile messages at the phone number associated with your opt-in, and you understand that consent is not required to make any purchase from Us. While you consent to receive messages sent using an autodialer, the foregoing shall not be interpreted to suggest or imply that any or all of Our mobile messages are sent using an automatic telephone dialing system (“ATDS” or “autodialer”).  Message and data rates may apply. 


User Opt Out:  If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any mobile message from Us in order to opt out of the Program.  You may receive an additional mobile message confirming your decision to opt out. You understand and agree that the foregoing options are the only reasonable methods of opting out. You also understand and agree that any other method of opting out, including, but not limited to, texting words other than those set forth above or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting out.

Duty to Notify and Indemnify:  If at any time you intend to stop using the mobile telephone number that has been used to subscribe to the Program, including canceling your service plan or selling or transferring the phone number to another party, you agree that you will complete the User Opt Out process set forth above prior to ending your use of the mobile telephone number.  You understand and agree that your agreement to do so is a material part of these terms and conditions. You further agree that, if you discontinue the use of your mobile telephone number without notifying Us of such change, you agree that you will be responsible for all costs (including attorneys’ fees) and liabilities incurred by Us, or any party that assists in the delivery of the mobile messages, as a result of claims brought by individual(s) who are later assigned that mobile telephone number.  This duty and agreement shall survive any cancellation or termination of your agreement to participate in any of our Programs.

YOU AGREE THAT YOU SHALL INDEMNIFY, DEFEND, AND HOLD US HARMLESS FROM ANY CLAIM OR LIABILITY RESULTING FROM YOUR FAILURE TO NOTIFY US OF A CHANGE IN THE INFORMATION YOU HAVE PROVIDED, INCLUDING ANY CLAIM OR LIABILITY UNDER THE TELEPHONE CONSUMER PROTECTION ACT, 47 U.S.C. § 227, et seq., OR SIMILAR STATE AND FEDERAL LAWS, AND ANY REGULATIONS PROMULGATED THEREUNDER RESULTING FROM US ATTEMPTING TO CONTACT YOU AT THE MOBILE TELEPHONE NUMBER YOU PROVIDED.

Program Description: Without limiting the scope of the Program, users that opt into the Program can expect to receive messages concerning the marketing and sale of digital and physical products, services, and events.

Cost and Frequency: Message and data rates may apply. The Program involves recurring mobile messages, and additional mobile messages may be sent periodically based on your interaction with Us.

Support Instructions: For support regarding the Program, text “HELP” to the number you received messages from or email us at [COMPANY’S CUSTOMER SERVICE EMAIL ADDRESS].  Please note that the use of this email address is not an acceptable method of opting out of the program. Opt outs must be submitted in accordance with the procedures set forth above.

MMS Disclosure: The Program will send SMS TMs (terminating messages) if your mobile device does not support MMS messaging.

Our Disclaimer of Warranty: The Program is offered on an "as-is" basis and may not be available in all areas at all times and may not continue to work in the event of product, software, coverage or other changes made by your wireless carrier. We will not be liable for any delays or failures in the receipt of any mobile messages connected with this Program. Delivery of mobile messages is subject to effective transmission from your wireless service provider/network operator and is outside of Our control. T-Mobile is not liable for delayed or undelivered mobile messages.

Participant Requirements:  You must have a wireless device of your own, capable of two-way messaging, be using a participating wireless carrier, and be a wireless service subscriber with text messaging service. Not all cellular phone providers carry the necessary service to participate. Check your phone capabilities for specific text messaging instructions.

Age Restriction:  You may not use of engage with the Platform if you are under thirteen (13) years of age.  If you use or engage with the Platform and are between the ages of thirteen (13) and eighteen (18) years of age, you must have your parent’s or legal guardian’s permission to do so.  By using or engaging with the Platform, you acknowledge and agree that you are not under the age of thirteen (13) years, are between the ages of thirteen (13) and eighteen (18) and have your parent’s or legal guardian’s permission to use or engage with the Platform, or are of adult age in your jurisdiction.  By using or engaging with the Platform, you also acknowledge and agree that you are permitted by your jurisdiction’s Applicable Law to use and/or engage with the Platform.

Prohibited Content:  You acknowledge and agree to not send any prohibited content over the Platform.  Prohibited content includes:

-   Any fraudulent, libelous, defamatory, scandalous, threatening, harassing, or stalking activity;

-   Objectionable content, including profanity, obscenity, lasciviousness, violence, bigotry, hatred, and discrimination on the basis of race, sex, religion, nationality, disability, sexual orientation, or age;

-   Pirated computer programs, viruses, worms, Trojan horses, or other harmful code;

-   Any product, service, or promotion that is unlawful where such product, service, or promotion thereof is received;

-   Any content that implicates and/or references personal health information that is protected by the Health Insurance Portability and Accountability Act (“HIPAA”) or the Health Information Technology for Economic and Clinical Health Act (“HITEC” Act); and

-   Any other content that is prohibited by Applicable Law in the jurisdiction from which the message is sent.

Dispute Resolution: In the event that there is a dispute, claim, or controversy between you and Us, or between you and Stodge, LLC d/b/a Postscript or any other third-party service provider acting on Our behalf to transmit the mobile messages within the scope of the Program, arising out of or relating to federal or state statutory claims, common law claims, this Agreement, or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, such dispute, claim, or controversy will be, to the fullest extent permitted by law, determined by arbitration in [COMPANY’S CITY, STATE] before one arbitrator.

The parties agree to submit the dispute to binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association (“AAA”) then in effect. Except as otherwise provided herein, the arbitrator shall apply the substantive laws of the Federal Judicial Circuit in which [COMPANY NAME]’s principle place of business is located, without regard to its conflict of laws rules. Within ten (10) calendar days after the arbitration demand is served upon a party, the parties must jointly select an arbitrator with at least five years’ experience in that capacity and who has knowledge of and experience with the subject matter of the dispute.  If the parties do not agree on an arbitrator within ten (10) calendar days, a party may petition the AAA to appoint an arbitrator, who must satisfy the same experience requirement. In the event of a dispute, the arbitrator shall decide the enforceability and interpretation of this arbitration agreement in accordance with the Federal Arbitration Act (“FAA”). The parties also agree that the AAA’s rules governing Emergency Measures of Protection shall apply in lieu of seeking emergency injunctive relief from a court. The decision of the arbitrator shall be final and binding, and no party shall have rights of appeal except for those provided in section 10 of the FAA. Each party shall bear its share of the fees paid for the arbitrator and the administration of the arbitration; however, the arbitrator shall have the power to order one party to pay all or any portion of such fees as part of a well-reasoned decision.  The parties agree that the arbitrator shall have the authority to award attorneys’ fees only to the extent expressly authorized by statute or contract. The arbitrator shall have no authority to award punitive damages and each party hereby waives any right to seek or recover punitive damages with respect to any dispute resolved by arbitration. The parties agree to arbitrate solely on an individual basis, and this agreement does not permit class arbitration or any claims brought as a plaintiff or class member in any class or representative arbitration proceeding. Except as may be required by law, neither a party nor the arbitrator may disclose the existence, content, or results of any arbitration without the prior written consent of both parties, unless to protect or pursue a legal right. If any term or provision of this Section is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of this Section or invalidate or render unenforceable such term or provision in any other jurisdiction.  If for any reason a dispute proceeds in court rather than in arbitration, the parties hereby waive any right to a jury trial. This arbitration provision shall survive any cancellation or termination of your agreement to participate in any of our Programs.

Miscellaneous: You warrant and represent to Us that you have all necessary rights, power, and authority to agree to these Terms and perform your obligations hereunder, and nothing contained in this Agreement or in the performance of such obligations will place you in breach of any other contract or obligation. The failure of either party to exercise in any respect any right provided for herein will not be deemed a waiver of any further rights hereunder. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. Any new features, changes, updates or improvements of the Program shall be subject to this Agreement unless explicitly stated otherwise in writing. We reserve the right to change this Agreement from time to time. Any updates to this Agreement shall be communicated to you. You acknowledge your responsibility to review this Agreement from time to time and to be aware of any such changes. By continuing to participate in the Program after any such changes, you accept this Agreement, as modified.